Customer service feedback

“It’s not the employer who pays the wages. Employers only handle the money. Customers pay the wages” – Henry Ford

That’s right! August’s topic is all about the customer.   Wendy McInnes, Research Director ER Australia, shares her expertise… Is your organisation customer centric? Are your employees on the same ...

Mill 1

Different generations – 6 tactics to attract, engage and retain millenials

Millennials are very desirable employees and you can’t afford to ignore them.  They are educated, tech savvy, multi-taskers, who are open to change.  They will shape future business the way they ...

diversity-people

Diversity in the workplace… it starts earlier than you think

In our first blog for diversity month Alice Streatfeild, Associate Director at ORC International, explains why we all need to take a bit of responsibility for diversity. Can you remember ...

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Customer satisfaction – the student perspective

UK A-Level results came out last week. An exciting time for teenagers across the country as they learnt of the universities and colleges in which they will be embarking upon the next stage of their learning journey. But unbeknown to them, the university they chose and even the course they elected to study, may have […]

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It’s the people that make it…

I visited the Commonwealth Games in Glasgow last week. It was a great sporting celebration made all the more engaging by the cheerful, friendly and helpful volunteers that supported the event come rain (and it certainly did rain) or shine.  The Games had a slogan ‘People Make Glasgow’ and they couldn’t have been more accurate. […]

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Customer service feedback

“It’s not the employer who pays the wages. Employers only handle the money. Customers pay the wages” – Henry Ford

That’s right! August’s topic is all about the customer.   Wendy McInnes, Research Director ER Australia, shares her expertise… Is your organisation customer centric? Are your employees on the same journey as you? There are three key elements to achieving excellence and achieving the holy grail of business – customer centricity. These elements include a […]

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Diversity round-up!

We’ve had some great discussion about diversity this month. Both in our blog and our LinkedIn group ORCInternational Employee Engagement including glass ceilings, inclusion, and a great new white paper. As we round-up our Diversity and Inclusion month I’d like to share our framework for making diversity work in your organisation.  Data is power Collecting information […]

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Mill 1

Different generations – 6 tactics to attract, engage and retain millenials

Millennials are very desirable employees and you can’t afford to ignore them.  They are educated, tech savvy, multi-taskers, who are open to change.  They will shape future business the way they already shape the consumer world. You need them, you will benefit from them but if you try to force them into your traditional work environment, […]

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Hire character, train skill

Continuing our focus on diversity this month, Anna Willatt, Account Manager at ORC International explains why ‘character’ is such an important recruitment criterion.   It’s funny how the word ‘character’ often appears in a negative or peculiar light. You only have to sit through a few commercials on some of the cable channels to learn […]

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diversity-people

Diversity in the workplace… it starts earlier than you think

In our first blog for diversity month Alice Streatfeild, Associate Director at ORC International, explains why we all need to take a bit of responsibility for diversity. Can you remember what you wanted to be when you grew up? Personally I remember being convinced I would be a potter. No, not Harry Potter, but a […]

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Building employee engagement internationally – top tip 5

Over the past month we have brought you some top tips on engaging employees within international organisations.  This is our final tip of the series.  We hope you have found them interesting and useful.  We’d love to hear if you are implementing any, or have other tips for engaging employees within global businesses. Tip 5: Enable a knowledge […]

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What’s the secret to being an engaging manager?

This month saw the kick-off of two highly anticipated events-the World Cup and ORC International’s 19th Annual Employee Engagement conference! As the best players and teams in the world gathered in Brazil, we were joined by some of the best managers in a lively panel discussion to find out what the secret is to being […]

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Building Employee Engagement Internationally – Top Tip 4

This week our top tip focuses on the importance of leadership. Tip 4: Get leaders behind the movement Our Global Perspectives survey identified the key drivers of employee engagement across 20 countries. We found that strong and inspirational leadership is identified as a fundamental driver of staff engagement across almost all of those countries.  The consistency of […]

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