Customer service feedback

“It’s not the employer who pays the wages. Employers only handle the money. Customers pay the wages” – Henry Ford

That’s right! August’s topic is all about the customer.   Wendy McInnes, Research Director ER Australia, shares her expertise… Is your organisation customer centric? Are your employees on the same ...

Mill 1

Different generations – 6 tactics to attract, engage and retain millenials

Millennials are very desirable employees and you can’t afford to ignore them.  They are educated, tech savvy, multi-taskers, who are open to change.  They will shape future business the way they ...


Diversity in the workplace… it starts earlier than you think

In our first blog for diversity month Alice Streatfeild, Associate Director at ORC International, explains why we all need to take a bit of responsibility for diversity. Can you remember ...

Latest News

The three kings of customer centricity

This year we looked at organisations that have a great track record of achieving customer centricity, and gave our top tips on how this can be achieved: What’s your story? Why are you here? What do you do? How do you go about it? Define your strategic narrative and intent to show what makes you […]

Continue Reading

Come they told me, pa rum pum pum pum

On our eighth day of Christmas we are thinking about those eight maids-a-milking*, and wondering if they were the best people for the job and how they got into the role. As the year nears its close, we find organisations more confident and the economy ripe for growth. At the same time, people are looking […]

Continue Reading

Did you know the Chipmunks released a Christmas song?

That was back in 1958. Even though it was almost 60 years ago, Alvin, Simon and Theodore are recognisable to most of us, no matter what our age… There are many characteristics that cross generations too, of course, but millennials have been said to be the most socially conscious and technology savvy quick thinking generation […]

Continue Reading

A time for giving, a time for receiving

Christmas gives a reason for people to get together. Sometimes it could offer the main opportunity of the year for this to happen, as life changes, and family and friends move on geographically and in life. Most of all, it’s when we have that precious gift – like the six geese a-laying* – of time […]

Continue Reading

Merry Christmas EVERYONE!

And we do mean everyone as we reflect back on the discussions we have had on a massively important, yet under-rated topic: Diversity. So, on the fifth day of Christmas, we’d like to give you 5 gold rings of knowledge about Diversity: Recruit and empower a workforce that reflects the target audience A workforce representative […]

Continue Reading

Do they know you value them, at all?

On the fourth day of Christmas came four calling birds. There are different stories as to what this gift represents so a bit of artistic licence can be forgiven as we draw parallels to one of our favourite topics this year: Recognition. Employees are calling out for recognition. It can be considered a basic need; […]

Continue Reading

On the third day of Christmas there were three French hens, signifying Faith, Hope and Charity

And actually those French hens sum up a lot of what employees are after as they undertake their employee journey with us. Employees HOPE for a long and fulfilling career with their employer, but all too often that journey comes to a premature end. Why is that? Often it is because we aren’t listening to […]

Continue Reading

Oh I wish there could be wellness, every day

    On the second day of Christmas two turtle doves sound quite calming and cheerful to have around. And the better you feel about being somewhere, chances are, the better you will perform. Alongside employee engagement – which was our first day of Christmas – we measure innovation, wellbeing and diversity to reflect the […]

Continue Reading

And so this is Christmas, and what have we learned?

On the first day of Christmas, ORC International gives you… Data! Over the next 12 days we’ll be looking back over the year to see what our research and our clients have found. The first in our 12 days of Christmas series looks at the sometimes illusive, essential component for business success – the partridge […]

Continue Reading

Talent attraction round up

We’ve been talking a lot about interviews this month: good ones, bad ones and downright unusual ones. And more broadly we’ve been discussing the challenge of attracting good talent. I am not sure, come the end of the month, I am any clearer about the best way to recruit the best people but I have […]

Continue Reading

Get every new post delivered to your Inbox.

Join 157 other followers